Bobcat of North Texas is a full service Bobcat Dealership in Sherman, TX. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts support as well as both mobile and shop service.

Bobcat of North Texas - Sherman is seeking a Branch Support Specialist to play a vital role in supporting day-to-day operations across the parts, rental, and service departments at our growing company. This role is designed for a proactive, adaptable team member who can confidently step in where needed, ensure smooth operations, and deliver an exceptional customer experience. If you’re a self-starter who thrives on variety, solves problems on the fly, and enjoys learning multiple sides of the business, we want to speak to you!

Responsibilities:

Cross-departmental support to float between the parts, rental, and service departments based on daily operational needs which may include:

• Assist with order entry, scheduling, customer check-ins/outs, and ticket management.
• Help maintain accurate records across departments, including rental contracts, service work orders, and parts invoices.
• Communicate with technicians, customers, and vendors to support timely service and equipment delivery.
• Assist with counter sales, order processing, receiving, and inventory stocking.
• Help customers identify and locate parts for compact equipment.
• Support inventory cycle counts and warehouse organization.
• Process rental agreements and coordinate check-in/check-out of rental units.
• Perform basic inspections and documentation of returned equipment.
• Communicate with customers on availability, reservations, and rental readiness.
• Assist with work order creation, technician time entry, and service scheduling.
• Follow up on service status updates with customers and vendors.
• Support warranty documentation and repair history tracking.

Qualifications:

• High school diploma or equivalent is required.
• Stable work history with experience in the construction equipment business.
• Must be results driven and a self starter.
• Strong multitasking and organizational skills.
• Customer-focused with strong communication and interpersonal abilities.
• Reliable, flexible, and ready to assist where needed.

Benefits

• Health, Vision and Dental Insurance
• Critical Care and Accident Insurance
• 401K Plan
• Profit Sharing
• Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• EMPAC Employee Assistance Program
• Christmas Savings Program
• Paid Vacation and Flex Time
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

Physical Requirements

• Physically able to operate a variety of automated office machines including a computer, printer, copy machine, calculator, telephone, etc. on a repetitive basis.
• Physically able to operate construction equipment and forklifts.
• Physically able to work outdoors in all weather conditions and around fumes & loud noise.
• Occasionally lifting, carrying, pushing, or pulling 50-100 pounds and/or frequently lifting, carrying, pushing, or pulling 20-50 pounds and/or continuous lifting, carrying, pushing or pulling 10-20 pounds
• Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects.
• Occasionally required to sit, climb, and balance, kneel, stoop, crouch, and crawl.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.